Contact ICBC AXA
- ICBC AXA China Health Insurance Department 24 hour helpline toll free in: 400 6501278
- 24 hour helpline outside of Mainland China: +86 010 84685728
- Email: icbc-axa@axa-assistance.com.cn
- Claim address: ICBC AXA Insurance Claim Team Dept., 5F, No. 8 An Lan Rd., Shanghai, People’s Republic of China, 200011 上海市黄浦区安澜路8号 工银安盛人寿 5F 团险部
Contact the emergency services
- Call an ambulance: 120
- Call the fire department: 119
- Call the police: 110
Furthermore, ICBC AXA in China has a dedicated emergency hotlines for clients. However, this only applies to the conditions & cases.
Download useful information
ICBC AXA Insurance Claim form ENG
ICBC AXA Insurance Claim form CN
Alternatively, use one of the QR codes below to scan and check available direct billing lists under ICBC AXA Health Insurance Plans in China.
How to make a claim
- Once you receive medical treatment please ensure that hospital front desk gives you a chopped/stamped medical fapiao (can be e-fapiao), medical reports including diagnosis and list of prescribed medications
- If available, you can submit your claim via the insurance company’s website or app from your smartphone
- Firstly, download a claims application form form the ‘Download Useful Documents’ section of this page and complete the form as best you can.
- Secondly, scan and send all documentation including the claim application form to icbc-axa@axa-assistance.com.cn
- After that, the insurance company will then confirm that all documentation is in order and will ask you to submit the original claim documents to the insurance company if needed. In most cases, if it is a non-China claim scanned copies may suffice.
- Lastly, insurance company will email you the claim application result and will reimburse eligible claim amounts to you bank account.
Pre-authorization list
Please apply for pre-authorization with insurance company through the medical care facility. Additionally, you can apply through service hotline 48 hours prior to the acceptance of the following treatments or services:
- Any inpatient treatment, surgery, daycare treatment or childbirth
- Any single outpatient test which is charged above RMB 8,000
- Emergency medical treatment outside the area of the cover
- Chemotherapy, radiotherapy, blood or peritoneal dialysis for the first time
- Evacuation & repatriation
What is ICBC AXA Life insurance company?
ICBC AXA Life Insurance Co. LTD is a joint venture between French based insurance provider AXA and local bank ICBC. It was officially established in 2012 with purpose of supplying locals and foreigners with high-end health and life insurance plans. At present they have 4 available options spanning across basic major medical insurance to some more sophisticated plans including dental and maternity.
How can I purchase ICBC AXA insurance in China?
You actually can purchase their policies at almost all major ICBC branches on the street. Alternatively, they also partner with all known intermediaries and agents for support too.
Pros and Cons of ICBC AXA insurance plans
- poor maternity coverage. Newborn kids will have to go through underwriting. Meaning if there are any congenital medical conditions from birth, those most likely will not be covered by the plan
- very cost effective China only cover
- surprisingly, extending area of cover to regional (Asia) or even global (without USA) wil bring extra 30-40% costs. In contrast, most other companies only charge 3-8% more
- high outpatient limits under Comprehensive and Plus plan
- repatriation benefits extend to cover your country of citizenship too, even if you only have China cover
- high yearly price increases since 2018
- SME and other corporate schemes can offer to cover most of the none-catastrophic pre-existing conditions
Unsure how ICBC AXA fits on the market? Read our ultimate guide on most popular insurance plans in China to find out differences.
FAQ
Who owns ICBC AXA?
ICBC AXA is a joint venture between Chinese Bank ICBC which owns 60% of the company. The following 27.5% belong to AXA while remaining 12.5% to China Minmetal that acts as a silent partner.
Can I switch between ICBC AXA and any other AXA insurance plans?
No, ICBC AXA doesnt allow transfrers, nor portability if you leave China. Thus, upon your move away from China, your policy will be terminated. Surprisingly, such features are allowed through other AXA subsidiaries in China such as AXA TianPing. More on this in our insurance portability article.
Can I switch from ICBC AXA to any other insurance provider without underwriting?
At present several insurance providers can take over your existing ICBC AXA policy. The list is: AXA TianPing, Allianz (several plans), Medilink and Asia Pacific. With those you will not need to re-apply as a new client but rather enjoy continuation of your cover upon switch.