Alternatively, use one of the QR codes below to scan and check available direct billing lists under ICBC AXA Health Insurance Plans in China.
How to make a claim
Once you receive medical treatment please ensure that hospital front desk gives you a chopped/stamped medical fapiao (can be e-fapiao), medical reports including diagnosis and list of prescribed medications
If available, you can submit your claim via the insurance company’s website or app from your smartphone
Firstly, download a claims application form form the ‘Download Useful Documents’ section of this page and complete the form as best you can.
After that, the insurance company will then confirm that all documentation is in order and will ask you to submit the original claim documents to the insurance company if needed. In most cases, if it is a non-China claim scanned copies may suffice.
Lastly, insurance company will email you the claim application result and will reimburse eligible claim amounts to you bank account.
Please apply for pre-authorization with insurance company through the medical care facility. Additionally, you can apply through service hotline 48 hours prior to the acceptance of the following treatments or services:
Any inpatient treatment, surgery, daycare treatment or childbirth
Any single outpatient test which is charged above RMB 8,000
Emergency medical treatment outside the area of the cover
Chemotherapy, radiotherapy, blood or peritoneal dialysis for the first time