Or scan the below QR code to see MSH Direct Billing list in China.
How to make a claim
Once you receive medical treatment please ensure that hospital front desk gives you a chopped/stamped medical fapiao (can be e-fapiao), medical reports including diagnosis and list of prescribed medications
If available you can submit your claim via the insurance company’s website or app from your smartphone
Firstly, download a claims application form form the ‘Download Useful Documents’ section of this page and complete the form as best you can.
Secondly, scan and send all documentation including the claim application form to firstname.lastname@example.org
The insurance company will then confirm that all documentation is in order and will ask you to submit the original claim documents to the insurance company if needed. Generally speaking, if it is a non-China claim scanned copies may suffice.
Insurance company will email you the claim application result and will reimburse eligible claim amounts to you bank account.
Please apply for pre-authorization with MSH China through the medical care or service hotline 5 working days prior to the acceptance of the following treatments under your health insurance plan in China:
All in-patient benefits (where you need to stay overnight in a hospital). A well as day-care treatments
Outpatient surgery requiring general anesthesia as well as any cancer treatments
Purchase or rental of Durable Medical Equipment (DME). For instance, including but not limited to insulin pumps and supplies
Emergency Medical Evacuation
Emergency Dental Treatment
Medications or immunizations in excess of RMB 8,000 per refill
Lastly, keep in mind that MSH China Insurance Department reserves the right to apply some penalty if pre authorization hasn’t been obtained. Additionally, if costs for medical care are clearly above market average.