GBG Client Center

    • 24 hour helpline toll free in China: 400 8169300
    • 24 hour helpline outside of Mainland China: +1 905 6694920
    • Email: chinaservice@gbg.com
    • Claim address: 
    • Call an ambulance: 120
    • Call the fire department: 119
    • Call the police: 110
  • GBG China Direct billing list

    How to use policy guide

    GBG Claim form ENG&CN

    GBG Health insurance plans can be tailored to provide cover in public (government run) hospitals or with access to international medical facilities with English speaking doctors in China too. Always make sure what level of access to providers you have to avoid claims denied.

    1. Once you receive medical treatment please ensure that hospital front desk gives you a chopped/stamped medical fapiao (can be e-fapiao), medical reports including diagnosis and list of prescribed medications
    2. If available you can submit your claim via the insurance company’s website or app from your smartphone
    3. Download a claims application form form the ‘Download Useful Documents’ section of this page and complete the form as best you can.
    4. Scan and send all documentation including the claim application form to chinaservice@gbg.com
    5. The insurance company will then confirm that all documentation is in order and will ask you to submit the original claim documents to the insurance company if needed. If it is a non-China claim scanned copies may suffice.
    6. Insurance company will email you the claim application result and will reimburse eligible claim amounts to you bank account.
  • Please apply for pre-authorization with insurance company through the medical care or service hotline 48 hours prior to the acceptance of the following treatments or services:

    1. Hospitalization- Pre-Authorization is required for all locations. (Incl. Hospital stay for Maternity / Delivery)
    2. Outpatient Surgeries requiring general anesthesia
    3. Skilled or Private Duty Nursing – (When 4 or more visits are required)
    4. Organ, Bone Marrow, Stem Cell Transplants, and other similar procedures
    5. Air Ambulance – Air Ambulance service will be coordinated by Insurer’s air ambulance provider; The Insurer will not take responsibility for reimbursement for members that fail to obtain pre-authorization prior to treatment
    6. Any condition, including cancer treatment or any chronic condition, which does not meet the above criteria, but are expected to accumulate over ¥60,000 of medical treatment per policy year
    7. Hospice care
    8. Pre-Authorization through GBG Assist is required if you have a medication that will be in excess of $ 3,000 / CNY20,000 per refill